As DataStil Software and Information Technologies, we have adopted the ISO/IEC 20000-1:2018 Service Management System standard in order to continuously improve the quality of services we provide to our customers and to deliver services in accordance with international standards.

Policy Purpose

This policy defines our company's service management approach and ensures that all service processes are managed effectively, efficiently, and in a customer-oriented manner.

Core Principles

• Customer Focus: Maintaining the highest level of customer satisfaction
• Continuous Improvement: Continuously enhancing service quality
• Proactive Management: Identifying and resolving issues in advance
• Effective Communication: Establishing transparent communication with customers and stakeholders
• Risk Management: Preventing service disruptions and minimizing risks

Service Management Processes

Our company conducts the following service management processes:

• Service Level Management
• Capacity Management
• Availability Management
• Business Continuity Management
• Incident Management
• Problem Management
• Change Management
• Configuration Management

Objectives

We have set the following objectives within the scope of the Service Management System:

• Maintaining customer satisfaction rate above 95%
• Minimizing service disruptions
• Reducing incident resolution times
• Continuously improving service quality

Contact

For questions about our SMS policy, you can send an e-mail to or call 0850 255 13 06.

This policy has been prepared in accordance with the ISO/IEC 20000-1:2018 standard and is regularly reviewed.